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Delivery Information


Thank you for visiting and shopping at gel-len.com. Following are the terms and conditions that constitute our Shipping Policy.

We could ship to countries like US, CA, UK, FR, IT, DE, GR, NL, DK while we could not ship to countries like AU, ES, CH.



Order Processing
Processing time usually takes between 2-3 business days.
Once the goods are shipped, the order cannot be canceled. Additional shipping delays may occur due to the high volume of orders, holidays or special circumstances
, such as the influence of COVID-19. Please allow additional days in transit for delivery. Should you have any questions, please feel free to contact us at 
customerservice@gel-len.com.

Shipping and Delivery
Shipping time varies for different destinations.

Please allow 24-72 hours processing time for all orders. Processing time may be longer (4 to 5 days) during certain times of year, which may impact delivery times.

Shipping Method

Estimated Delivery Time

Shipping Cost

USPS

10-14 Business Days

Free shipping for orders over $50

DHL

4-6 Business Days

Express charges should to be paid by the buyers. If you need a DHL delivery, please contact us at customerservice@gel-len.com before buying our products.

Yanwen

13-22 Business Days

Free shipping for orders over $50


NOTE

Please allow 24-72 hours for your order to be processed. The estimates above do not include processing time. All orders are subject to verification. High order values or incorrect/incomplete order information may delay shipment.

Please note that Gellen is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Useful Information

1.     Your orders will be shipped within 2-3 business days after confirmation of payment.

2.     All emails will be replied within 2 business days.

3.     Packages will arrive in 10-14 business days after being shipped. Delivery times may vary depending on your location.


Frequently Asked Questions

Q: My package says delivered, but I didn’t receive it.
A: Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

Q: Package is in my country, but tracking hasn’t updated.
A: We are super excited for you to receive your goodies, but please be patient!
It is often helpful to refer to your local courier's online tracking, as it may have more accurate tracking information for your order. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package, as your courier's online tracking may not recognize your USPS generated tracking number.
If 35 full business days pass, and you do not receive your order, please contact our Customer Care team with your order number!

Q: Package is lost during the transit.
A: We feel sorry for that. Inevitably, there could be the packet loss during the international shipping. If replacement, the new parcel is international shipping from China, which will take a few more shipping days than the US domestic parcel. Generally speaking, it will spend 18-24 around shipping days for the transit. If you prefer to a DHL delivery, extra charges should to be paid by the buyers.


Q: When do I get my refund?
A: Returns will be processed within 7 days upon receipt of your package.
Gellen is committed to providing the best possible customer services; your satisfaction is our major priority. Please feel free to contact us if you find any problems about our products, and we will try our best to make it right!