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Returns & Refund


If for any reason you are not completely satisfied with the products purchased from gel-len.com, you may return the unused portion for exchange or refund. For orders on our website, you have a
 30 DAY RETURN guarantee. Please contact us via email at customerservice@gel-len.com.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.


Refund conditions:

1. First you need to contact customer service for a refund request within 30 days of receiving the product, once the 30 days have passed, we will no longer accept your refund request.

 

 2. If it was our mistake that caused you to actually receive the wrong or damaged item(excluded minor dust or defects on the package), we will provide a no-obligation refund. Please contact us and include a picture of your entire order, as well as the damaged/unqualified items and a brief description of the issue. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.

 

 3. If the refund is made for the customer's own reasons, such as not liking it, not wanting it anymore, etc., consumer should be responsible for the shipping fee. Also any original shipping costs are non-refundable, unless it is an error on our part.

 

 4. As a result of hygiene, safety and cleanliness standards, all items must be new, unused, and in the same condition that you received it.

 

 5. Once your return has been approved, you will receive an email with instructions on how and where to send your return. Please ship your item to the address provided in the email and provide us with a tracking number for your return and we will process your refund. Generally, you will receive your refund within 3-5 business days.


We hope this helped you answer all your questions about returns and refunds. If you would like any further clarification, be sure to contact us via customerservice@gel-len.com at your earliest convenience.